Terms & Conditions

These Rental Terms and Conditions apply to the hire of Rhino Boxx moving boxxes, equipment and related items.

1. Definitions

1.1 In these Terms:

(a) “Agreement” means the rental agreement between Rhino Boxx and the Customer, including these Terms, any booking confirmation, invoice, online order, quotation or written agreement.

(b) “Rhino Boxx”, “we”, “us” or “our” means Rhino Boxx Limited / Rhino Boxx Ltd of Unit 14 The Boathouse Business Centre, 1 Harbour Square, Wisbech, Cambridgeshire, United Kingdom, PE13 3BH.

(c) “Customer”, “you” or “your” means the person, business, organisation or other party hiring the Boxxes or Equipment from Rhino Boxx.

(d) “Boxxes” means all Rhino Boxx moving boxxes, crates, lids, labels, seals and any replacement or renewed boxxes supplied by Rhino Boxx.

(e) “Equipment” means any additional items supplied by Rhino Boxx, including but not limited to dollies, skates, sack trucks, trolleys, security seals, labels, straps, cages or other moving-related equipment.

(f) “Hire Period” means the agreed rental period shown on the booking confirmation, invoice, website order or other written agreement.

(g) “Charges” means all hire charges, delivery fees, collection fees, deposits, replacement costs, late return charges, cleaning charges, wasted journey charges and any other charges payable by the Customer.

(h) “Partner” or “Operator” means any approved Rhino Boxx partner, franchisee, contractor, driver, delivery person or third-party operator acting on behalf of Rhino Boxx.

2. Basis of Hire

2.1 The hire of Boxxes and Equipment is subject to these Terms, which form part of every Agreement between Rhino Boxx and the Customer.

2.2 By placing an order, accepting delivery, collecting Boxxes, using the Boxxes or paying any Charges, the Customer agrees to be bound by these Terms.

2.3 Rhino Boxx remains the owner of all Boxxes and Equipment at all times. The Customer receives a temporary right to use them during the Hire Period only.

2.4 The Customer must not claim ownership of, sell, transfer, sub-hire, lend, pledge, dispose of, alter, brand, repaint, modify or part with possession of any Boxxes or Equipment without Rhino Boxx’s prior written consent.

3. Supply and Condition of Boxxes

3.1 Rhino Boxx will supply the Boxxes and Equipment in a clean, usable and serviceable condition.

3.2 The Customer must check the Boxxes and Equipment at the point of delivery or collection and notify Rhino Boxx of any shortage, visible damage, missing items or issue at the time of delivery.

3.3 If the Customer does not notify Rhino Boxx within 24 hours, the Customer will be deemed to have accepted the Boxxes and Equipment as complete, suitable and in good condition.

3.4 Minor signs of previous use, including light scuffs or marks, shall not be treated as damage provided the Boxxes remain usable and fit for normal moving purposes.

4. Delivery and Collection

4.1 The Customer may, where agreed:

(a) collect the Boxxes and Equipment from Rhino Boxx or an approved Rhino Boxx Partner; or

(b) request delivery by Rhino Boxx or an approved Partner.

4.2 Delivery and collection charges shall be payable at Rhino Boxx’s current rates unless included in the agreed package.

4.3 The Customer must provide accurate delivery and collection details, including address, postcode, contact number, access information, parking information and any restrictions.

4.4 The Customer is responsible for ensuring safe, lawful and reasonable access for delivery and collection.

4.5 Rhino Boxx and its Partners may refuse delivery or collection where access is unsafe, unlawful, unreasonable, unsuitable or likely to cause damage, injury, parking fines or other loss.

5. Wasted Journey Charge

5.1 A Wasted Journey Charge may apply if Rhino Boxx or its Partner is unable to complete a scheduled delivery, collection or service visit due to reasons outside Rhino Boxx’s reasonable control.

5.2 A wasted journey includes, but is not limited to:

(a) the Customer not being present or available at the agreed time;

(b) the Customer failing to provide access;

(d) incorrect address, postcode, phone number or booking details being supplied;

(e) unsafe or unsuitable site conditions;

(f) parking or loading restrictions not being disclosed;

(g) cancellation or rescheduling without the required notice;

(h) the Customer refusing delivery or collection without valid reason.

5.3 The Wasted Journey Charge will be based on the Customer’s location, the time lost, distance travelled and Rhino Boxx’s current rates.

5.4 The current Wasted Journey Charge is £35.

6. Hire Period and Return

6.1 The Hire Period shall be the period agreed at the time of booking.

6.2 The minimum Hire Period is 2 weeks, then weekly there after.

6.3 The Customer must return or make available all Boxxes and Equipment at the end of the Hire Period.

6.4 If the Customer wants Rhino Boxx to collect the Boxxes and Equipment, the Customer must give at least 1 week notice.

6.5 The Customer remains responsible for all Boxxes and Equipment until they are physically returned to Rhino Boxx or collected by Rhino Boxx or an approved Partner.

6.6 If the Customer does not return the Boxxes or Equipment on time, Rhino Boxx may continue to charge hire fees until all items are returned, collected or paid for at replacement value.

7. Late Returns

7.1 If any Boxxes or Equipment are not returned by the agreed return date, Rhino Boxx may charge late return fees.

7.2 Late return fees may be charged daily, weekly or by continued rental period at Rhino Boxx’s current rates.

7.3 Continued payment of late return fees does not transfer ownership of the Boxxes or Equipment to the Customer.

7.4 If Boxxes or Equipment remain unreturned for more than 7 days after the agreed return date, Rhino Boxx may treat them as lost and charge the Customer the full replacement value.

8. Customer Responsibilities

8.1 The Customer must:

(a) keep all Boxxes and Equipment in good condition;

(b) use the Boxxes and Equipment carefully and only for their intended purpose;

(d) return Boxxes empty, clean and free from rubbish, food, liquids, sharp items, soil, animal waste, chemicals or contamination;

(e) ensure the Boxxes are not overloaded;

(f) follow any reasonable instructions given by Rhino Boxx or its Partners;

(g) notify Rhino Boxx immediately of any loss, theft, damage, contamination or issue.

8.2 The Customer must not use the Boxxes or Equipment for:

(a) hazardous, toxic, flammable, explosive, illegal or restricted goods;

(b) wet paint, oils, chemicals, fuel or liquids;

(d) live animals;

(e) items likely to stain, smell, contaminate, break or damage the Boxxes;

(f) any unlawful purpose.

8.3 The Customer is responsible for making sure the Boxxes are packed safely and sensibly. Rhino Boxx is not responsible for damage to the Customer’s own goods caused by poor packing, overloading, misuse or unsuitable use of the Boxxes.

9. Damage, Cleaning and Contamination

9.1 The Customer is responsible for any loss, damage, theft, contamination or unreasonable wear caused while the Boxxes or Equipment are in the Customer’s possession or control.

9.2 Fair wear and tear is accepted. Fair wear and tear does not include cracked lids, broken hinges, missing lids, heavy staining, contamination, strong smells, paint, oil, chemical damage, burn marks, excessive dirt, stickers that cannot be removed, labels that damage the Boxx, or any damage that makes the Boxx unsuitable for rehire.

9.3 Rhino Boxx may charge the Customer for:

(a) repair costs;

(b) cleaning costs;

(d) loss of hire income while damaged or contaminated Boxxes are unavailable;

(e) disposal costs where items cannot reasonably be cleaned or repaired.

9.4 Cleaning charges will be charged at Rhino Boxx’s current rates. The current cleaning charge is £10.

10. Lost, Stolen or Unreturned Boxxes and Equipment

10.1 If any Boxxes or Equipment are lost, stolen, seized, confiscated, destroyed, damaged beyond repair or not returned within 7 days of the agreed return date, Rhino Boxx may invoice the Customer for the full replacement value.

10.2 The Customer must pay the replacement value on demand.

10.3 Payment of replacement value does not remove the Customer’s liability for hire charges, late charges, collection attempts, debt recovery costs or any other sums due before the replacement invoice.

10.4 If any Boxxes or Equipment are later recovered after replacement value has been charged, Rhino Boxx may decide whether to retain the replacement payment, refund part of it, or offset it against outstanding sums. This decision will depend on the condition of the recovered items and the costs already incurred.

11. Replacement Charges

11.1 Replacement charges will be payable for lost, stolen, damaged beyond repair, contaminated or unreturned Boxxes and Equipment.

11.2 The current replacement charges are:

Item	Replacement Charge
Rhino Boxx standard moving boxx	£30 + VAT
Rhino Boxx lid	£10 + VAT
Rhino Boxx label holder/security tag area damage	£10 + VAT
Dolly / skate	£40 + VAT
Sack truck / barrow	£100 + VAT

11.3 Rhino Boxx may update replacement charges from time to time to reflect supplier costs, transport costs, availability and market prices.

12. Payment Terms

12.1 All Charges must be paid in advance unless Rhino Boxx has agreed account terms in writing.

12.2 Where account terms are agreed, invoices must be paid upfront and extra weeks on auto of the invoice date.

12.3 Rhino Boxx may require a refundable deposit before supplying Boxxes or Equipment.

12.4 Rhino Boxx may deduct from any deposit any unpaid Charges, late fees, cleaning costs, damage costs, replacement charges, wasted journey charges or other sums owed by the Customer.

12.5 If the deposit is not enough to cover the sums owed, the Customer must pay the balance on demand.

12.6 All Charges are exclusive of VAT unless stated otherwise. VAT will be charged at the rate in force at the relevant time.

12.7 Rhino Boxx may charge interest on overdue sums at 5% above the Bank of England base rate, or such other rate allowed by law.

12.8 The Customer is responsible for all reasonable costs incurred by Rhino Boxx in recovering overdue payments, Boxxes or Equipment, including administration costs, tracing costs, collection costs, legal costs and debt recovery costs.

13. Cancellation and Rescheduling

13.1 The Customer must give Rhino Boxx as much notice as possible if they need to cancel or reschedule a delivery, collection or hire.

13.2 Cancellation or rescheduling charges may apply where notice is not given in time, where a driver or Partner has already been allocated, or where Rhino Boxx has already incurred costs.

13.3 The required notice period for cancellation or rescheduling is within 48 hours.

13.4 Any consumer cancellation rights required by law will apply where relevant.

14. Use by Partners, Operators and Third Parties

14.1 Rhino Boxx may use approved Partners, Operators, contractors or third parties to deliver, collect, manage or service Boxxes and Equipment.

14.2 The Customer agrees that delivery or collection by an approved Partner shall be treated as delivery or collection by Rhino Boxx.

14.3 Partners and Operators are not authorised to change these Terms, waive Charges, agree discounts, accept liability or make promises on behalf of Rhino Boxx unless confirmed in writing by Rhino Boxx.

14.4 The Customer must not make private hire, purchase or side agreements with Rhino Boxx Partners in relation to Rhino Boxx Boxxes or Equipment without Rhino Boxx’s written consent.

15. Access to Recover Boxxes

15.1 If the Customer fails to return Boxxes or Equipment, fails to pay Charges, breaches these Terms or the Agreement is terminated, Rhino Boxx may take reasonable steps to recover its property.

15.2 The Customer must allow Rhino Boxx, its Partners or authorised representatives reasonable access to recover Boxxes and Equipment.

15.3 Rhino Boxx will not enter private residential premises without permission or lawful authority.

15.4 For business premises, storage units, commercial sites or other non-domestic premises, the Customer must arrange access for recovery where required.

15.5 The Customer shall be responsible for Rhino Boxx’s reasonable costs of locating and recovering Boxxes and Equipment.

16. Insurance and Risk

16.1 Risk in the Boxxes and Equipment passes to the Customer on delivery or collection and remains with the Customer until returned to Rhino Boxx or collected by Rhino Boxx or an approved Partner.

16.2 The Customer is responsible for keeping the Boxxes and Equipment safe and secure during the Hire Period.

16.3 Business Customers are advised to ensure they have suitable insurance cover for hired equipment.

16.4 Rhino Boxx is not responsible for loss of or damage to the Customer’s own goods, belongings or property unless caused directly by Rhino Boxx’s proven negligence.

17. Liability

17.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be limited or excluded.

17.2 Subject to clause 17.1, Rhino Boxx shall not be liable for:

(a) loss of profit;

(b) loss of business;

(d) loss of goodwill;

(e) indirect or consequential loss;

(f) delays outside Rhino Boxx’s reasonable control;

(g) damage caused by incorrect packing, overloading or misuse;

(h) loss or damage to goods packed inside the Boxxes.

17.3 Rhino Boxx’s total liability under any Agreement shall not exceed the total hire charges paid by the Customer for the relevant hire, unless the law requires otherwise.

18. Fitness for Purpose

18.1 Rhino Boxx will take reasonable care to provide Boxxes and Equipment suitable for normal household or business moving and storage use.

18.2 The Customer is responsible for deciding whether the Boxxes and Equipment are suitable for their specific goods, property, premises, access restrictions and intended use.

18.3 Rhino Boxx does not guarantee that the Boxxes are suitable for every item or every use.

19. Force Majeure

19.1 Rhino Boxx shall not be liable for delay or failure to perform any obligation caused by events outside its reasonable control.

19.2 This includes, but is not limited to, severe weather, traffic disruption, vehicle breakdown, accidents, illness, strikes, supplier failure, fuel shortages, war, terrorism, pandemics, fire, flood, government restrictions or other events beyond reasonable control.

20. Termination

20.1 Rhino Boxx may terminate the Agreement immediately by written notice if:

(a) the Customer fails to pay any Charges when due;

(b) the Customer breaches these Terms;

(d) the Customer misuses, damages, sells, lends, sub-hires or disposes of Boxxes or Equipment;

(e) the Customer becomes bankrupt, insolvent, enters administration, liquidation or a creditor arrangement;

(f) Rhino Boxx reasonably believes its Boxxes or Equipment are at risk.

20.2 On termination, the Customer must immediately stop using the Boxxes and Equipment and make them available for collection or return them as instructed by Rhino Boxx.

20.3 Termination does not affect Rhino Boxx’s right to recover unpaid Charges, late fees, replacement costs, damage costs, cleaning costs, recovery costs or any other sums owed.

21. Notices

21.1 Notices may be given by hand, post, email, text message or any other contact method provided by the Customer at the time of booking.

21.2 The Customer must keep Rhino Boxx updated with current contact details.

21.3 Notices sent by email or text message shall be deemed received on the day they are sent, unless Rhino Boxx receives evidence of failed delivery.

21.4 Notices sent by first class post shall be deemed received 48 hours after posting.

22. Data and Customer Information

22.1 Rhino Boxx may collect and use Customer information to manage bookings, payments, deliveries, collections, customer service, debt recovery and the protection of Rhino Boxx property.

22.2 Rhino Boxx may share necessary booking, delivery and collection details with approved Partners, Operators, payment providers and service providers.

22.3 Customer information will be handled in accordance with Rhino Boxx’s Privacy Policy.

22.4 Rhino Boxx Privacy Policy.

23. Branding and Intellectual Property

23.1 The Rhino Boxx name, logo, branding, website, designs, images, labels, artwork and materials remain the property of Rhino Boxx.

23.2 The Customer must not remove, cover, damage, copy, reproduce or misuse Rhino Boxx branding.

23.3 The Customer must not use Rhino Boxx branding, images or materials for advertising, resale, social media promotion or business use without written permission.

24. General

24.1 No failure or delay by Rhino Boxx in enforcing these Terms shall be treated as a waiver of its rights.

24.2 If any part of these Terms is found to be invalid or unenforceable, the remaining parts shall continue in full force.

24.3 Where two or more Customers are named on an Agreement, each Customer shall be jointly and individually responsible for all obligations and Charges.

24.4 Rhino Boxx may update these Terms from time to time. The Terms in force at the time of booking shall apply unless otherwise agreed in writing.

25. Governing Law

25.1 These Terms and any Agreement shall be governed by and interpreted in accordance with the laws of England and Wales.

25.2 The courts of England and Wales shall have jurisdiction over any dispute arising from these Terms or any Agreement.